Software as a Service Agreement
This Software as a Service Agreement (this “Agreement”), effective as of the earliest of the date You clicked your acceptance, accessed SimpliManagement.com (the “Website”), or You received the Invoice (the “Effective Date”), is by and between Simpli Management, LLC, a Delaware Limited Liability (“Provider”) and You (hereafter, “You”, “Your,” or “Customer”). Provider and Customer may be referred to herein collectively as the “Parties” or individually as a “Party.”
BY ACCEPTING THIS AGREEMENT,
EITHER BY CLICKING A BOX INDICATING YOUR ACCEPTANCE, ACCESSING THE WEBSITE, OR
BY RECEIVING AN INVOICE THAT REFERENCES THIS AGREEMENT, YOU AGREE TO THE TERMS
OF THIS AGREEMENT, OUR PRIVACY POLICY, AND THE WEBSITE TERMS OF USE. IF YOU ARE ENTERING
INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT
THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THIS AGREEMENT, and in
such case, the terms “You” or “Your” or “Customer” shall refer to such entity.
If you do not have such authority, or if you do not agree with this agreement,
you must not accept this agreement and may not use the Services.
(b) “Authorized User” means Customer's employees, consultants, contractors, agents, current or former residents, and current or former tenants (i) who are authorized by Customer to access and use the Services under the rights granted to Customer pursuant to this Agreement and (ii) for whom access to the Services has been purchased hereunder.
(d) “Data Breach” means any act or omission that materially compromises the security, confidentiality, or integrity of Personal Information or the physical, technical, administrative, or organizational safeguards put in place by Provider, or by any Authorized User that relate to the protection of the security, confidentiality, availability, or integrity of Personal Information.
(f) “Invoice” means the ordering documents or invoice for Your purchase of the Services described herein, including addenda thereto, that is presented to you electronically at the time you create a building on our platform or add units to the building. Invoices shall be deemed incorporated herein by reference.
(g) “Personal Information” means information that an Authorized User provides or for which Authorized User provides access to Provider, or information which Provider creates or obtains on behalf of an Authorized User in accordance with this Agreement that: (i) directly or indirectly identifies an individual (including, for example, names, signatures, addresses, telephone numbers, email addresses, and other unique identifiers); or (ii) can be used to identify or authenticate an individual (including, without limitation, employee identification numbers, government-issued identification numbers, passwords or PINs, user identification and account access credentials or passwords, financial account numbers, credit report information, student information, biometric, genetic, health, or health insurance data, answers to security questions, an individual's internet activity or similar interaction history, inferences drawn from other personal information to create consumer profiles, geolocation data, an individual's commercial, employment, or education history, and other personal characteristics and identifiers). An Authorized User’s business contact information is not by itself Personal Information.
(h) “Provider IP” means the Services, the Documentation, and any and all intellectual property provided to Customer or any Authorized User in connection with the foregoing. For the avoidance of doubt, Provider IP includes Aggregated Statistics and any information, data, or other content derived from Provider's monitoring of Customer's access to or use of the Services, but does not include Customer Data.
(a) “Third-Party Products” means any third-party products provided with or incorporated into the Services, including Stripe, which is used for payment processing services. Use of Stripe’s payment processing services is subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to this Agreement or continuing to operate as an Authorized User, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Provider enabling payment processing services through Stripe, You agree to provide Provider accurate and complete information about You and Your business, and You authorize Provider to share it and transaction information related to your use of the payment processing services provided by Stripe.
(a) Provision of Access. Subject to and conditioned on Customer's payment of Fees and compliance with all other terms and conditions of this Agreement, Provider hereby grants to Customer a non-exclusive, non-transferable (except in compliance with Section 12(g)) right to access and use the Services during the Term, solely for use by Authorized Users in accordance with the terms and conditions herein. Such use is limited to Customer's internal use and benefit only. Provider shall provide to Customer the necessary passwords and network links or connections to allow Customer to access the Services.
(b) Documentation License. Subject to the terms and conditions contained in this Agreement, Provider hereby grants to Customer a non-exclusive, non-sublicensable, non-transferable (except in compliance with Section 12(g)) license to use the Documentation during the Term solely for Customer's internal business purposes in connection with its use of the Services.
(c) Use Restrictions. Customer shall not use the Services for any purposes beyond the scope of the access granted in this Agreement. Customer shall not at any time, directly or indirectly, and shall not permit any Authorized Users to: (i) copy, modify, or create derivative works of the Services or Documentation, in whole or in part; (ii) rent, lease, lend, sell, license, sublicense, assign, distribute, publish, transfer, or otherwise make available the Services or Documentation to any third party; (iii) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to any software component of the Services, in whole or in part; (iv) remove any proprietary notices from the Services or Documentation; or (v) use the Services or Documentation in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law.
(e) Suspension. Notwithstanding anything to the contrary in this Agreement, Provider may temporarily suspend Customer's and any Authorized User's access to any portion or all of the Services if: (i) Provider reasonably determines that (A) there is a threat or attack on any of the Provider IP; (B) Customer's or any Authorized User's use of the Provider IP disrupts or poses a security risk to the Provider IP or to any other customer or vendor of Provider; (C) Customer, or any Authorized User, is using the Provider IP for fraudulent or illegal activities; (D) subject to applicable law, Customer has ceased to continue its business in the ordinary course, made an assignment for the benefit of creditors or similar disposition of its assets, or become the subject of any bankruptcy, reorganization, liquidation, dissolution, or similar proceeding; or (E) Provider's provision of the Services to Customer or any Authorized User is prohibited by applicable law; (ii) any vendor of Provider has suspended or terminated Provider's access to or use of any third-party services or products required to enable Customer to access the Services; or (iii) in accordance with Section 5(a)(iii) (any such suspension described in subclause (i), (ii), or (iii), a “Service Suspension”). Provider shall use commercially reasonable efforts to provide written notice of any Service Suspension to Customer and to provide updates regarding resumption of access to the Services following any Service Suspension. Provider shall use commercially reasonable efforts to resume providing access to the Services as soon as reasonably possible after the event giving rise to the Service Suspension is cured. Provider will have no liability for any damage, liabilities, losses (including any loss of data or profits), or any other consequences that Customer or any Authorized User may incur as a result of a Service Suspension.
(f) Aggregated Statistics. Notwithstanding anything to the contrary in this Agreement, Provider may monitor Customer's use of the Services and collect and compile Aggregated Statistics. As between Provider and Customer, all right, title, and interest in Aggregated Statistics, and all intellectual property rights therein, belong to and are retained solely by Provider. Customer acknowledges that Provider may compile Aggregated Statistics based on Customer Data input into the Services. Customer agrees that Provider may (i) make Aggregated Statistics publicly available in compliance with applicable law, and (ii) use Aggregated Statistics to the extent and in the manner permitted under applicable law; provided that such Aggregated Statistics do not identify Customer or Customer's Confidential Information.
(b) Third-Party Products. Provider may from time to time make Third-Party Products available to Customer. For purposes of this Agreement, such Third-Party Products are subject to their own terms and conditions as referenced in in Section 1(j). If Customer does not agree to abide by the applicable terms for any such Third-Party Products, then Customer should not install or use such Third-Party Products.
(a) Provider Obligations. Provider will:
(i) comply with the terms and conditions set forth in this Agreement.
(ii) not disclose Personal Information to any person other than Provider's employees, contractors, agents, and auditors without the Authorized User’s prior written consent unless required by applicable law.
(iii) provide Customer a reasonable opportunity to object before Provider engages any subcontractor pursuant to a written contract that requires the subcontractor to meet the obligations of the processor under applicable law.
(iv) except as otherwise provided in this Agreement, use and disclose Personal Information only for the purposes for which Customer provides the Personal Information pursuant to the terms and conditions of this Agreement, and not use or otherwise disclose or make available Personal Information for Service Provider's own purposes without Customer's prior written consent.
(b) Authorized User’s Obligations. Each Authorized User will:
(i) comply with the terms and conditions set forth in this Agreement.
(ii) be responsible for any unauthorized creation, collection, receipt, transmission, access, storage, disposal, use, or disclosure of Personal Information under its control or in its possession.
(iii) comply with any applicable laws and regulations and use only secure methods, according to accepted industry standards, when transferring or otherwise making available Personal Information to Provider.
(c) Information Security. Provider will comply with applicable laws and regulations in its creation, collection, receipt, access, use, storage, disposal, and disclosure of Personal Information.
(d) Data Breach. Provider will notify Customer of a Data Breach as soon as reasonably practicable after Provider becomes aware of it and will make commercially reasonable efforts to provide relevant information to Customer and reasonably cooperate with Customer concerning such Data Breach.
(e) Data Backup. The Services do not replace the need for Customer to maintain regular data backups or redundant data archives. PROVIDER HAS NO OBLIGATION OR LIABILITY FOR ANY LOSS, ALTERATION, DESTRUCTION, DAMAGE, CORRUPTION, OR RECOVERY OF CUSTOMER DATA.
(f) Security Controls Review and Audit. Upon the reasonable request of Customer, Provider will make all available to the Customer results Provider’s most recent security controls review or audit of Provider’s policies and technical and organizational measures provided pursuant to this Agreement. Such security controls review or audit shall be performed by an independent third party based on recognized industry standards using an appropriate and commonly accepted control standard.
(g) Disposal of Personal Information. On the termination or expiration of this Agreement, if requested by the Customer, Provider will, at the Customer’s direction, promptly return to Customer or securely dispose of all Personal Information in its possession, unless retention of the Personal Information is required by law.
5. Fees and Payment.
(a) Fees. Customer shall pay Provider the fees (“Fees”) as set forth in the Invoice without offset or deduction. Customer shall make all payments hereunder in US dollars on or before the due date set forth in the Invoice. If Customer fails to make any payment when due, without limiting Provider's other rights and remedies: (i) Provider may charge interest on the past due amount at the rate of 1.5% per month calculated daily and compounded monthly or, if lower, the highest rate permitted under applicable law; (ii) Customer shall reimburse Provider for all costs incurred by Provider in collecting any late payments or interest, including attorneys' fees, court costs, and collection agency fees; and (iii) if such failure continues for seven (7) days or more, Provider may suspend Customer's and its Authorized Users' access to any portion or all of the Services until such amounts are paid in full.
6. Confidential Information. From time to time during the Term, either Party may disclose or make available to the other Party information about its business affairs, products, confidential intellectual property, trade secrets, third-party confidential information, and other sensitive or proprietary information, whether orally or in written, electronic, or other form or media/in written or electronic form or media, and whether or not marked, designated, or otherwise identified as “confidential” (collectively, “Confidential Information”). Confidential Information does not include information that, at the time of disclosure is: (a) in the public domain; (b) known to the receiving Party at the time of disclosure; (c) rightfully obtained by the receiving Party on a non-confidential basis from a third party; or (d) independently developed by the receiving Party. The receiving Party shall not disclose the disclosing Party's Confidential Information to any person or entity, except to the receiving Party's employees or Authorized Users who have a need to know the Confidential Information for the receiving Party to exercise its rights or perform its obligations hereunder. Notwithstanding the foregoing, each Party may disclose Confidential Information to the limited extent required (i) in order to comply with the order of a court or other governmental body, or as otherwise necessary to comply with applicable law, provided that the Party making the disclosure pursuant to the order shall first have given written notice to the other Party and made a reasonable effort to obtain a protective order; or (ii) to establish a Party's rights under this Agreement, including to make required court filings. On the expiration or termination of the Agreement, at the request of the disclosing Party, the receiving Party shall promptly return to the disclosing Party all copies, whether in written, electronic, or other form or media, of the disclosing Party's Confidential Information, or destroy all such copies and certify in writing to the disclosing Party that such Confidential Information has been destroyed. Each Party's obligations of non-disclosure with regard to Confidential Information are effective as of the Effective Date and will expire five years from the date first disclosed to the receiving Party; provided, however, with respect to any Confidential Information that constitutes a trade secret (as determined under applicable law), such obligations of non-disclosure will survive the termination or expiration of this Agreement for as long as such Confidential Information remains subject to trade secret protection under applicable law. Without limiting the foregoing, all Provider IP is Confidential Information and a trade secret of Provider.
7. Intellectual Property Ownership; Feedback.
8. Warranties and Warranty Disclaimer.
(a) Provider represents and warrants to Customer that Provider will perform the Services in a professional and workmanlike manner in accordance with generally recognized industry standards for similar services.
(b) Customer represents and warrants to Provider that Customer owns or otherwise has and will have the necessary rights and consents in and relating to the Customer Data so that, as received by Provider and processed in accordance with this Agreement, they do not and will not infringe, misappropriate, or otherwise violate any intellectual property rights or any privacy or other rights of any third party or violate any applicable law.
(iii) This Section 9(a) will not apply to the extent that the alleged infringement arises from: (A) use of the Services in combination with data, software, hardware, equipment, or technology not provided by Provider or authorized by Provider in writing; (B) modifications to the Services not made by Provider; (C) Customer Data; or (D) Third-Party Products.
(b) Customer Indemnification. Customer shall indemnify, hold harmless, and, at Provider's option, defend Provider from and against any Losses resulting from any Third-Party Claim that the Customer Data, or any use of the Customer Data in accordance with this Agreement, infringes or misappropriates such third party's US intellectual property rights and any Third-Party Claims based on Customer's or any Authorized User's (i) negligence or willful misconduct; (ii) use of the Services in a manner not authorized by this Agreement; (iii) use of the Services in combination with data, software, hardware, equipment, or technology not provided by Provider or authorized by Provider in writing; or (iv) modifications to the Services not made by Provider, provided that Customer may not settle any Third-Party Claim against Provider unless Provider consents to such settlement, and further provided that Provider will have the right, at its option, to defend itself against any such Third-Party Claim or to participate in the defense thereof by counsel of its own choice.
(c) Sole Remedy. THIS SECTION 9 SETS FORTH CUSTOMER'S SOLE REMEDIES AND PROVIDER'S SOLE LIABILITY AND OBLIGATION FOR ANY ACTUAL, THREATENED, OR ALLEGED CLAIMS THAT THE SERVICES INFRINGE, MISAPPROPRIATE, OR OTHERWISE VIOLATE ANY INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY.
(b) Termination. In addition to any other express termination right set forth in this Agreement:
(i) Provider may terminate this Agreement, effective on written notice to Customer, if Customer: (A) fails to pay any amount when due hereunder, and such failure continues more than thirty (30) days after Provider's delivery of written notice thereof; or (B) breaches any of its obligations under Section 2(c) or Section 6;
(ii) Customer may terminate this Agreement, effective on written notice to Provider, if Provider modifies this Agreement in a manner that adversely and materially impacts Customer and Customer provides written notice of termination within thirty (30) days of Customer’s receipt of notice of such modification;
(c) Effect of Expiration or Termination. Upon expiration or earlier termination of this Agreement, Customer shall immediately discontinue use of the Provider IP and, without limiting Customer's obligations under Section 5, Customer shall delete, destroy, or return all copies of the Provider IP and certify in writing to the Provider that the Provider IP has been deleted or destroyed. No expiration or termination will affect Customer's obligation to pay all Fees that may have become due before such expiration or termination or entitle Customer to any refund.
(d) Survival. This Section 11(d) and Sections 1, 5, 6, 7, 8(a), 9, 10, and 12 shall survive any termination or expiration of this Agreement. No other provisions of this Agreement shall survive the expiration or earlier termination of this Agreement.
(a)
Entire
Agreement. The Terms of Use, our Privacy Policy, and this Agreement constitute the sole and
entire agreement between you and Simpli Management,
LLC regarding the Services and supersede all prior and contemporaneous
understandings, agreements, representations, and warranties, both written and
oral, regarding the Services. In the event of any inconsistency between
the statements made in the body of this Agreement, the related Exhibits, and
any other documents incorporated herein by reference, the following order of
precedence governs: (i) first, this Agreement; and (ii)
any other documents incorporated herein by reference.
(b) Notices. All notices, requests, consents, claims, demands, waivers, and other communications hereunder (each, a “Notice”) must be in writing and if to Provider, by email to privacy@simplimanagement.com or by first class mail to P.O. Box 3583, Wilmington DE,19087, and if to Customer, by email or by first class mail (postage prepaid) or by a nationally recognized overnight courier (with all fees prepaid) to the address provided at the time of registration, as updated from time to time.
(d) Amendment and Modification; Waiver. Provider may update or revise this Agreement and any Invoice from time to time in its sole discretion and such modifications are binding on You thirty (30) days following your receipt of notice of such modifications. Provider recommends that You review these Terms of Service on a regular basis to stay abreast of the most current version. The most current version will be posted on the Site. Your continued use of the Services after any update or revision to this Agreement constitutes Your acceptance of the updates or revisions. The Services described in herein may be amended by Provider from time to time in its sole discretion. If Provider amends Services described in herein, you will be notified by either the email provided to Provider or mail.
(e)
Severability.
If any provision of this Agreement is invalid, illegal, or unenforceable in any
jurisdiction, such invalidity, illegality, or unenforceability will not affect
any other term or provision of this Agreement or invalidate or render
unenforceable such term or provision in any other jurisdiction. Upon such
determination that any term or other provision is invalid, illegal, or
unenforceable, the Provider shall in good faith amend this Agreement, in the
manner provided for in this Agreement, so as to effect the original intent as closely as possible in order that the
transactions contemplated hereby be consummated as originally contemplated to
the greatest extent possible.
(j)
Equitable
Relief. Each Party acknowledges and agrees that a breach or threatened
breach by such Party of any of its obligations under Section 6 or, in the case of Customer, Section 2(c),
would cause the other Party irreparable harm for which monetary damages would
not be an adequate remedy and agrees that, in the event of such breach or
threatened breach, the other Party will be entitled to equitable relief,
including a restraining order, an injunction, specific performance, and any
other relief that may be available from any court, without any requirement to
post a bond or other security, or to prove actual damages, and that monetary
damages are not an adequate remedy. Such remedies are not exclusive and are in
addition to all other remedies that may be available at law, in equity, or
otherwise.
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